We encourage you to send us your opinion of the service we provided.
I made a call to one of your competitors yesterday because I had water leaking from my hot water tank. They referred me to yourselves and so I made a call. Within 1.5 hours a service man was at the house to take a look. He advised that we required a new water tank and that he would be back today to install. He was bang on time, took exactly the amount of time he said he would to do the installation, there was no mess and he was a very pleasant guy.
I know companies are used to getting complaints so I hope that it is nice for your company to receive a complimentary email. I am in the service industry and it is not often we get compliments but I know it is a good feeling when we do. I would highly recommend your company to anyone. Unfortunately I did not get the guys name who made the call today.
Well done Canadian Water Heaters!
Elaine - Calgary, AB
We recently had a new water heater installed on December 23rd at our house. We just wanted to thank you and express our sincere gratitude to your wonderful technician. He was knowledgeable, friendly and it was very obvious very good at what he does. He was very educational in letting us know all the do's and dont's of the water heater. We don't have a regular plumbing outfit, but because of your technician, will use Canadian Water Heaters Ltd for any future needs you can help us with. Please pass on our sincere thanks to your installer from my family, even the dog liked him.
Regards and Happy New Year,
Clive - Calgary, AB
6 months ago I ordered a new hot water tank and had it installed the next day. The service was quick, courteous and hassle-free; I'm not the most patient person in the world, and that's the type of service I look for.
So my new house needs a new tank, who do I look up? Canadian Water Heaters. I bought the tank and installation online at 8PM yesterday, got a call this morning and at 5PM today my new tank was installed and working beautifully. Your installers were polite and very professional. Meeting expectations and delivering on promises is more than just honesty, it's integrity, and you guys have it in spades.
Thanks for the excellent work (as usual).
The Warren Family - Calgary, AB
The volume of hot water had dropped right off and so I called Canadian Water Heaters to come and install a new hot water tank. This was not an emergency but your technician was at our house in under 2-1/2 hours anyway. He explained that he could in fact repair the problem and save us the cost of a new tank. However, as our tank was 12 years old, I decided to replace it.
Within an hour, we had the new tank installed and working. There was no mess, even though the sidewalks were snowy, and I was very impressed with your installers professionalism and helpfulness.
I had lots of questions.
Thanks a lot!
John - Calgary, AB
Just wanted to thank your installer for his work today. I was working upstairs and waiting for him to ask for help holding doors open for the tanks. He was awfully quiet in the basement, and the next time I saw him the whole job was done. I never even heard the water tanks leave/enter the house. He also spent time to show me the new pilot light equipment as it is different from the old tank.
Way cool. Thx guys.
Val - Calgary, AB
I booked a plumber to come out to have a look at three “nothing is too small” jobs and just want to thank your technician for the great work he performed. This is the third time I have used your company, the first to replace my water heater, the second to replace my toilet and the third for these odd jobs.
Thank you, thank you for being consistent in your services and work quality. I especially appreciate you doing the little things like tightening and cleaning my shower head, even though I did not request it. That is good service and I definitely have found my “go to” plumbing company.
Susan - Calgary, AB
We wanted to thank WaterWorks Group for their outstanding customer service today!
Called at approx 12:30 PM on Saturday, our technician arrived, addressed our problem, corrected our problem and offered techincal information and advice for future maintenance. And as I type this email it is presently 1:20 PM.
Less than an hour!
Joe & Michelle - Calgary, AB
Thanks so much for the excellent service your company provided when my hot water tank needed replacing. Your company offered fast service and I greatly appreciate it. When I needed a followup for a small glitch, your company responded so quickly!
The technician was very knowledgeable and pleasant, and took the time to explain how to operate the new tank.
Since I believe that your company is pretty awesome, based on the employee that I met, you are now my choice if I need a plumbing / heating technician again.
I will definitely recommend your company to my friends and family.
Bonnie - Calgary, AB
I want to thank you for the outstanding customer service on the recent installation of a replacement hot water tank.
I called at 10:00 am on a Sunday, the installer arrived at 12:30 pm and I had hot water by 2:00 pm. Your technician was professional and knowledgeable. Through the process I became a more knowledgeable consumer and I received advice that was accurate and helpful in selecting the correct unit to replace my dead unit.
I will recommend your company to family and friends without hesitation.
Thank you again.
Stuart – Calgary